Frequently Asked Questions (FAQ)

Ordering

1. How do I place an order?
   Browse our website, select the desired product, add it to your cart, and proceed to checkout. Enter your shipping and billing details, choose a payment method, and confirm your order.
2. Can I make changes to my order after placing it?
   Once an order is placed, changes are not guaranteed. Contact our support team at doristinostore@gmail.com as soon as possible, and we will assist if the order has not yet been processed.
3. Can I track my order?
   Yes. Once shipped, you will receive a confirmation email with a tracking number to check your order status on our website or the carrier’s site.

Shipping

1. Where do you ship?
   We ship worldwide.
2. How much is shipping?
   Within the USA: $4.99 flat rate. International: $12.99 flat rate.
3. How long does shipping take?
   USA: 5–7 business days. International: 10–15 business days.

Return & Refund

1. What is your return policy?
   Items can be returned within 30 days of receipt for a full refund if they meet our Return & Refund Policy conditions.
2. Who pays for return shipping?
   If the item is not damaged or defective, the customer covers return shipping costs. We recommend a tracked shipping method.
3. How long to process a refund?
   Refunds are processed within 10–15 business days after receiving and inspecting the returned item, depending on your bank.

Cancellation

1. Will I be charged a cancellation fee?
   We do not charge cancellation fees. If the order has already shipped, return shipping fees may apply.

Payment

1. What payment methods do you accept?
   Visa, MasterCard, Stripe, and PayPal.
2. Is my payment information secure?
   Yes. We use industry-standard SSL encryption to protect payment data during checkout.
3. When will my credit card be charged?
   At the time of purchase.

Need More Help?

If you have any other questions, contact us at: